Collie Flat Shoes

Shipping: All shipping costs will be at buyer's expense. Delivery options include standard USPS shipping (5-7 business days) We do not ship on weekends. Rose Quartz Beauty Boutique is not responsible if the package is lost in transit. If the package is not delivered, please contact your local United States Post Office. Once a package leaves our premises, it is no longer under our control. By making a purchase with us, you agree Rose Quartz Beauty Boutique will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.

Returns:

We accept returns within 15 days from when your order is received. Please review our Return Policy Guidelines below:

Return Guidelines:

Return shipping is a flat rate $12 and will be deducted from your refund. Original shipping costs are non refundable.

-All items must be new, unworn, and with the original tags attached. Any items with stains or odors will not be eligible for a return or exchange. We do not accept returns for bodysuits, bathing suits or panties due to hygienic purposes. All jewelry, accessories, beauty products and sale items are final sale.

-Products marked *final sale* cannot be returned. -International orders are final sale.

Exchanges:

We're unable to process an exchange at this time, but you're welcome to place a new order (while the item(s) are still available) and send in your  return separately.

How to Process a Return:

Simply email us at (customer care email) with "Return Request" in the subject line. Please include your order number and reason for return within the email.

Our customer service team will get back to you within 24 hours.

Once your return has been approved a return  label will be sent to your email address.

Please be sure your return is in the exact same condition as it was received. Returns must be shipped back in packaging that it was shipped in, or a waterproof bag to prevent damage in the shipping process. Any damaged items will not be eligible for a refund, including items shipped back that were damaged in the shipping process. 

A refund will be issued back to your original form of payment after we have received and reviewed your package for any damages. Once your return has been received, please allow 7-14 business days for your return to be processed. Your item will not be eligible for a return or exchange if it has any odors (good or bad) or stains from cosmetics, lotions, deodorants, etc. 

All shipping fees that occur during a return are the responsibility of the customer and original shipping fees are non-refundable.

If you have any questions, please don't hesitate to contact us at customer care email rosequartzbeautyboutique@gmail.com

Gift Return:  If you received an item as a gift, please reach out and we'd be happy to issue store credit.